Contact & Support Policy

At LeatherDiary.net, we believe in transparency and responsive customer support. If you have any questions regarding payments, refunds, AI services, or your account, please reach out to us using the information provided below.

1. Customer Support Hours

Our support team is available between 9:00 AM to 6:00 PM (IST), Monday to Saturday (excluding public holidays).

2. How to Reach Us

3. Response Time

We strive to respond to all queries within 24 to 48 hours. In case of payment-related issues or refund requests, please include your transaction ID and registered email address for faster processing.

4. Payment & Transaction Support

For payment disputes or technical issues related to Razorpay transactions:

• Write to us at support@leatherdiary.net
• Mention your Razorpay Payment ID and Order ID
• Attach a screenshot of your payment receipt (if available)

5. Escalation Process

If your issue is not resolved within the expected timeframe, you may escalate it directly to the support lead by emailing:

Escalation Email: admin@leatherdiary.net

6. Feedback & Suggestions

We welcome your feedback to improve LeatherDiary.net. Please share your ideas or issues with us at any time — your input helps us make our AI services even better.

Thank you for being a valued user of LeatherDiary.net.